- Free Ground Shipping
- We are pleased to offer free ground shipping on orders of $50 or more. All orders under $50 will be charged a $10 flat rate for shipping.
You can meet the order minimum with a mix of any items, be it prescriptions for other members of your household or over-the-counter products.
We offer fast delivery without any added cost to you. Most shipments arrive within 2-3 business days via FedEx Ground.
- General Guidelines
- Ordering deadlines vary for ground shipping, overnight shipping and Saturday delivery options. Please speak with our team members for more information. Generally, orders will need to be placed by 1pm for consideration of expedited options or Saturday delivery. You must have a subtotal of at least $50. Tax and shipping and handling charges will not be included in determining your merchandise subtotal.
- Residential Shipping
- When shipping to a residential address, the package MUST be signed for unless you complete and return a signed signature waiver. There will be an additional handling fee to all orders if we do not have a copy of this signed waiver. Other options include shipping to a commercial location (your office, for example), shipping to a nearby FedEx pickup location, or shipping to the veterinarian’s office for pick-up. Please note the clinic must grant permission for the latter option.
We regret to inform you, Realo does not refund shipping fees if the package comes back to us because of an inaccurate address. You must confirm your address and billing information with our staff prior to shipping.
- Out of Stock Items
- It does not happen often, but occasionally we are out of stock of an item or ingredient that the prescription requires. You will be notified by a member of our team of any such shortage via either email or by telephone.
- Out-of-State Prescriptions
- At this time, our prescription drugs can only be shipped within the state of North Carolina.